Patient Information

XL Medical & Mole Check Clinic

Suite 9, Level 4
517 St Kilda Rd, MELBOURNE 3004
Telephone: (03) 8658 0900
Mole Check Clinic: 1800 665 324
Fax: (03) 9865 7491

Welcome to XL Medical & Mole Check Clinic. We are located at Suite 9, Level 4, 517 St Kilda Rd, MELBOURNE on the corner of Commercial Rd.

There is ample street parking available. “Parkable” is next door, as well as Wilsons Car Park and The Alfred.

Open Hours: Monday to Friday 9:00 am – 5:00 pm. Consultations are by appointment only, unless there is an emergency.

Services

We provide comprehensive medical care for the entire family, including but not limited to:

• Skin cancer checks
• Immunisations
• Women’s health
• Chronic disease care

Please see under “Our services” for a full list.

Our Fees

XL Medical & Mole Check Clinic is a private practice. Where an out-of-pocket cost is incurred, you will be charged the full amount privately. If the invoice is paid on the day, we will send the claim to Medicare for you.

If you are not eligible for a Medicare card, you will be charged a private fee, which must be paid at the time of your consult. Please see under our “Billing information” for more details.

Contacting Us

XL Medical & Mole Check Clinic can be contacted during office hours on (03) 8658 0900 or Mole Check Clinic: 1800 665 324. Fax: (03) 9865 7491.

Updated email policy: Due to our privacy policy, we are unable to send any information by email that is not encrypted. To protect your privacy, we do not use email communication. This complies with regulatory guidelines on data security.

For emergencies, call 000 immediately. Otherwise, our receptionists will arrange an appointment for you.

Privacy

When you register as a patient of our practice, you provide consent for our doctors and staff to access and use your personal information to provide you with the best possible healthcare. Only staff who need access will see this information. We will seek additional consent if it is needed for other uses.

Our practice follows the Australian Privacy Laws and Principles and the Royal Australian College of General Practitioners' guidelines for managing health information. If you would like a copy of our Privacy Policy, please ask our receptionist.

Managing Health Information

Your personal health information is treated as private and confidential at all times. The practice does not release this information to anyone without your written permission.

Patient Feedback

If you have a suggestion or concern, we would like to hear about it. Please speak with any staff member. The practice manager will respond to all feedback.

If you wish to escalate the matter, you may contact:
Victorian Health Services Commissioner
Level 30, 570 Bourke St, Melbourne VIC 3000
Phone: (03) 8601 5222

After Hours

In a medical emergency, call 000 immediately.

Emergency Departments nearby include:

• Alfred Health (Public)
• Epworth Richmond (Private)
• The Royal Children’s Hospital (Public)
• The Royal Women’s Hospital (Public)
• The Royal Victorian Eye and Ear Hospital (Public)

For non-life-threatening issues, patients may use the after-hours home visit doctor service:

• Weekdays: 6:00 pm – 8:00 am
• Saturdays: from 12:00 pm
• Sundays and public holidays: all day
• Phone for after hours Home Doctor Service: 134 100

Pathology

Melbourne Pathology is located in the building:
Ground Floor, Suite 2C, 517 St Kilda Rd, Melbourne VIC 3000
Phone: (03) 9820 9745

Opening Hours:

• Monday – Friday: 8:30 am – 12:30 pm, 1:00 pm – 4:30 pm
• Saturday – Sunday: Closed